Shipping policy

Shipping Policy

This Shipping Policy covers physical products ordered at pawsimperial.com. It restates Section 6 of our Terms of Service, which governs in full.

Dog walking and transportation services are not shipped. Trial days, single days, trip packages and Club membership are delivered in person and are governed by our Service Agreement.

ONLINE ORDERS
Full payment is required at checkout. Prices and availability are subject to change without notice. Applicable sales tax is calculated and added at checkout where required by law, based on the delivery address.

RATES AND CARRIERS
Shipping is calculated at checkout from the actual weight of your order and your delivery address. We do not add a handling surcharge - the amount shown is the carrier rate for your parcel.

Continental United States: USPS Ground Advantage, Priority Mail, Priority Mail Express; UPS Ground, UPS 2nd Day Air, UPS Next Day Air Saver; FedEx Home Delivery, FedEx Ground, FedEx 2Day, FedEx Priority Overnight.

Alaska, Hawaii and US territories: the same USPS, UPS and FedEx services, priced for the destination.

International: USPS First Class Package International, Priority Mail International, Priority Mail Express International; DHL Express Worldwide; FedEx International Connect Plus.

Duties, import taxes and customs charges on international orders are set by the destination country and are the responsibility of the recipient.

PROCESSING AND DELIVERY TIMES
Standard shipping estimates typically range from 5-7 business days. Expedited options may be available at checkout. Shipping timelines are estimates only and are not guaranteed.

If we cannot ship an order within the time stated at checkout, or within thirty days if no time is stated, we will notify you and provide a revised estimated shipping date. You may accept the revised date or cancel for a full refund.

RISK OF LOSS
Risk of loss and title pass to you upon delivery to the carrier-designated address as confirmed by carrier tracking. If a shipment is marked delivered but not received, you must file a claim with the carrier within 48 hours.

ORDER CHANGES AND CANCELLATIONS
Orders may be cancelled for a full refund prior to shipment. Once shipped, orders may not be cancelled or modified. Refused or undeliverable shipments returned to us may be refunded less return shipping costs and handling fees.

QUESTIONS
Write to info@pawsimperial.com with your order number.