DOG WALKING SERVICE AGREEMENT

TIMU CORP d/b/a Paws Impérial

Version 1.2 | Effective March 2026 | New York & New Jersey

Date of Agreement: Recorded electronically upon online acceptance.

Provider offers professional dog walking services. Transportation to and from designated meeting points is provided as an ancillary service where applicable. Primary service is dog walking.

• Pick-up and drop-off at agreed meeting locations (public or semi-public)
• Transportation in a secure, climate-controlled vehicle (65°F–77°F / 18°C–25°C)
• Supervised dog walks in safe, lawful outdoor areas
• Basic care (fresh water, leash handling)

Services are performed at public or semi-public meeting points (park entrances, parking lots, building lobbies where permitted). Provider does not enter Client's residence as part of standard services. Where Client requests in-home pickup or drop-off, the Safety & Home Access Protocol (below) applies and Client must complete the Key Access section of the Client Intake Form prior to service. Outdoor routes, walking duration, and service format may be adjusted for safety, access, weather, and operational conditions.

Safety & Home Access Protocol

The following protocol governs home access for pet pickup and drop-off. By completing the Key Access section of your Client Intake Form, you agree to these terms.

Your Authorization

• You are the legal resident, owner, or authorized occupant of the property and have full authority to grant access to Provider's staff. You are solely responsible for confirming this authorization. Provider has no duty to verify permissions with building management, landlords, or other third parties beyond your representations.
• Access is granted exclusively for pet pickup and drop-off during your scheduled service window.
• You will notify Provider at least 24 hours in advance of any changes to access instructions, building entry procedures, or security codes.

Our Commitment to Your Security

• All access credentials (keys, codes, digital access) are stored in secure, encrypted systems accessible only to authorized personnel on a need-to-know basis, per our Data Storage & Retention Policy (pawsimperial.com/privacy).
• Physical keys are labeled with an internal reference code only — never with your name, address, or identifiable information.
• All access credentials including physical keys, door codes, and smart lock access shall be returned or permanently deleted within 7 days of service termination. Client will receive written confirmation of deletion.

Client acknowledges that codes, keys, smart locks, and access instructions may be used solely for scheduled pet pickup and drop-off during the service window. Provider has no obligation to retain access credentials beyond the service relationship and may delete or return them in accordance with the Privacy Policy and internal retention practices (pawsimperial.com/privacy).

• No Provider staff member will enter your home outside the agreed service window without explicit prior written authorization.

Scope of Responsibility

The following fall outside Provider's responsibility:

Provider is not responsible for any loss, delay, denial of entry, access failure, building restriction, or third-party interference relating to home access, except to the extent directly and solely caused by Provider's gross negligence or willful misconduct. Client is solely responsible for verifying all permissions, codes, access instructions, and building rules. Provider has no duty to confirm third-party authorization beyond Client's representations.

• Pre-existing security vulnerabilities, including unsecured common areas, master key access by building management, or shared digital access systems.
• Building-wide security failures or unauthorized access by third parties not affiliated with Paws Impérial. Pre-existing lock, alarm, or smart-home failures not caused by Provider's staff.
• Valuables, cash, jewelry, or irreplaceable items not secured prior to Provider's arrival. We recommend securing all valuables in a locked space before your scheduled service.

For any concerns about a home access visit, contact us immediately at info@pawsimperial.com.

Excluded Services

Provider does not offer: veterinary care, grooming, training, boarding, or medical procedures, except simple oral medication administration if specifically disclosed and agreed upon in writing. Provider is not liable for adverse reactions to medications administered in strict accordance with Client's written instructions.

Service Commencement Requirement

Services will not commence until Client has completed and submitted the required Pet Profile & Intake Form within 48 hours of booking confirmation. Client will receive the intake form by email after booking. Failure to complete the intake form within 48 hours may result in cancellation of the booking. Refunds for cancellations due to incomplete intake forms are governed by Section 8 of this Agreement.

Service Area

Service areas are determined at Provider's discretion and communicated at time of booking. Provider currently operates in New York City and Northern New Jersey. Other areas by prior written arrangement.

Legal Compliance

Provider complies with all applicable local, state, and municipal animal handling, transportation, and safety laws in the jurisdiction where services are performed, including NYC DOHMH Health Code §161.09 governing commercial dog walker group size limits. Provider reserves the right to limit group size in accordance with applicable law and safety standards.

Provider's Right to Modify or Refuse Service

Provider may reasonably refuse, pause, modify, or terminate services if safety concerns arise, including behavioral risks, inadequate equipment, unsafe weather or road conditions, or environmental hazards. Provider's safety determinations are final. Where practicable, Provider will notify Client in writing of safety concerns prior to or immediately following any service modification or termination.

• Name, breed, age, weight, color/markings, microchip number
• All known health conditions, allergies, and current medications
• Vaccination status: all vaccinations required by applicable law and recommended by a licensed veterinarian, including Rabies (required by law). Proof required before first service. Additional vaccinations may be required by Company policy for group services.
• All known behavioral issues, including aggression, reactivity, bite history, and escape attempts

Client must notify Provider within 48 hours of any changes to Pet's health, behavior, vaccination status, or routine. Client is responsible for ensuring Pet complies with all applicable leash, licensing, and animal control laws. Pet must have a secure collar or harness and a current ID tag at all times during services.

Client Acknowledgment — Pet Information: (Accepted electronically via website checkbox)

• Provider may request proof of current vaccinations at any time. Services may be paused until updated records are provided.
• Pet must be free from fleas, ticks, and parasites. Cleaning costs resulting from active flea, tick, or parasite infestation will be billed to Client at Provider's standard rate. Client will be notified before charges are applied.

Street, Trail & Environmental Hazards. Client acknowledges that routes may contain hazards including but not limited to: ticks, fleas, parasites, insects, toxic plants, grass seeds, burrs, contaminated or standing water, chemical lawn treatments, road salt, broken glass, sharp debris, and discarded food. Provider will exercise reasonable care but cannot inspect or control all surfaces and environments. Client accepts responsibility for illness, injury, or parasitic infection resulting from environmental exposure unless directly caused by Provider's gross negligence.

• Client must disclose any bite history, aggression, or known reactivity triggers prior to first service. Failure to disclose constitutes a material breach of this Agreement.
• Provider may refuse, modify, or immediately stop service at any time for safety reasons without refund.
• Provider reserves the right to modify, shorten, or cancel services at any time based on weather or safety conditions, at Provider's professional judgment. Services completing under 50% of scheduled duration due to safety-related termination are subject to a minimum fee of $100 to cover transportation and handler costs; remaining balance is credited to next booking. No cash refund.

Client is responsible for ensuring Pet is appropriately equipped for weather conditions, including paw protection if needed. Provider may cancel or modify services during icy or hazardous conditions at professional judgment. Services will be rescheduled to the next available date at no charge.

• Dogs may be transported with other compatible dogs in individual travel suites. The travel suite door constitutes the approved restraint method for vehicle transport. Provider retains professional judgment over grouping decisions. Client expressly acknowledges and consents to their dog being transported simultaneously with other clients' dogs in separate individual travel suites.
• Provider may require a basket muzzle when necessary for safety. Client agrees to provide or permit use of such equipment.

Client Acknowledgment — Health & Safety: (Accepted electronically via website checkbox)

In an emergency, Provider will first attempt to contact Client and all emergency contacts on file. If Client is unreachable, Provider may authorize: (a) emergency examination and stabilization treatment up to $1,500 without prior Client approval, where immediate treatment is necessary to prevent suffering or death; (b) treatment exceeding $1,500 only with Client's prior written or verbal approval, except where delay would risk Pet's immediate health or life. Provider has no duty to provide veterinary services and no authority to authorize elective or routine treatment. Client is solely responsible for all emergency veterinary costs. Provider will notify Client of all authorized treatment and costs within 24 hours. Client agrees to reimburse Provider for any emergency expenses advanced on Client's behalf within fourteen (14) business days of receiving documentation. Failure to reimburse within this period may result in suspension of services pending full payment.

Liability for emergency care incidents is governed by Section 8 of this Agreement. Provider's liability does not extend beyond the general liability cap, except where caused by gross negligence or willful misconduct.

Client Acknowledgment — Emergency Vet Authorization: (Accepted electronically via website checkbox)

GPS Monitoring

GPS tracking, when available, is provided as an operational convenience only. GPS data is retained for 90 days after service completion, then permanently deleted, unless required for an active dispute, insurance claim, legal hold, or regulatory obligation. It is not a guaranteed live-tracking service, not a security service, not a separate contractual promise, and does not create an independent standard of care. Provider does not guarantee uninterrupted signal, accurate coordinates, or continuous visibility of route or location.

Immediate Response Protocol

If Pet becomes lost or escapes during service, Provider will:

In the event a Pet becomes lost, escapes, or is otherwise separated from Provider's control, Provider will use reasonable efforts to locate and secure the Pet. Provider does not guarantee recovery, capture, or safe return within any specific time frame.

• Immediately search the area and attempt to safely recover Pet
• Notify Client within 15 minutes of discovering the escape
• Contact local shelters, veterinary clinics, and animal control as appropriate
• Continue active on-site search for a minimum of 60 minutes or until recovery, whichever occurs first, subject to handler safety and conditions

Unreachable Client Protocol. If Provider is unable to contact Client or emergency contacts for more than two (2) hours while Pet remains in Provider's care at the end of a service, Provider will: (1) continue reasonable attempts to reach Client and all emergency contacts on file; (2) transport Pet to the designated veterinarian or nearest licensed veterinary facility for safe holding; (3) contact local animal control if no veterinary option is available. All costs associated with extended holding, veterinary care, or animal control are Client's sole responsibility. Provider shall not be deemed to have abandoned or surrendered Pet by following this protocol.

Client Financial Responsibility

All costs associated with search and recovery are Client's sole responsibility, including: flyers, rewards, shelter fees, Provider's additional time (billed at current rates), and transportation costs. Provider cannot guarantee recovery and is not liable for Pet's actions while at large.

Client Acknowledgment — Lost Pet Policy: (Accepted electronically via website checkbox)

Accepted Payment Methods

• Online booking system (credit/debit cards, digital payments)
• Cash — in USD only, paid in full prior to service delivery
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), USDT

Cryptocurrency Terms

Cryptocurrency payments (BTC, ETH, USDT) are accepted as an alternative payment method only. Provider is not a virtual currency business and does not hold, exchange, or transmit cryptocurrency on behalf of any party. Exchange rate is fixed at time of booking confirmation. Blockchain confirmation required before service commencement. Client bears all blockchain network transaction fees, exchange rate risks, and transaction risks. Provider is not liable for failed transactions, network errors, or delays caused by blockchain congestion. Services commence upon confirmed blockchain receipt only. In the event of failed, delayed, or reversed cryptocurrency transactions, Provider bears no liability and reserves the right to cancel or postpone services without refund.

General Payment Terms

• All services must be prepaid. Bookings are confirmed only after successful payment.
• For recurring services, charges are processed 5 days before the scheduled service date. Client authorizes Provider to charge the payment method on file. Prepayment does not affect Client's right to cancel under Section 7.
• Pricing may be updated with minimum 30 days' prior notice posted on the website; updated rates apply only to future bookings made after the effective date of the price change.
• Additional charges (damage fees, emergency expenses advanced by Provider, late cancellation fees) may be billed to the payment method on file. Client will be notified of any additional charges within 24 hours of their occurrence. Additional charges must be paid within 7 days of written notification. Failure to pay within 7 days may result in suspension of future bookings until the outstanding balance is resolved.

Failed or Late Payments

• All services require full payment at time of booking. No service will be confirmed or provided without successful payment.
• Services may be suspended for non-payment
• Client is responsible for all chargeback fees and collection costs
• If Client initiates an improper or fraudulent chargeback, Client remains fully responsible for the outstanding balance plus a $100 administrative fee. Provider may suspend services until resolved.

Services already rendered are non-refundable, except where services were not rendered due to Provider error or gross negligence. Cancellation refunds are governed by Section 7.

Timing Policy

Provider Cancellations

If Provider cancels service, Client will receive a full service credit applied to next available booking. Credit is valid for 365 days from date of cancellation. Cash refund is not available for Provider-initiated cancellations except where required by applicable law. Provider will attempt to assign a substitute handler when possible. Provider's liability for any cancellation is limited to a full credit or refund of that service only. No additional compensation, consequential damages, or losses are recoverable.

Weather & Safety Cancellations

Weather cancellations by either party carry no penalty. Affected service will be rescheduled to the next available date at no additional charge.

Holiday Premium Rates

Holiday premium rate of 1.5x applies automatically to any service day that falls on a federal holiday. No advance booking requirement for package clients — premium rate is applied to the scheduled service date. Holiday service days may be rescheduled with 48 hours advance notice; rescheduled sessions retain the 1.5x premium rate regardless of the new service date. Cancellations with less than 48 hours notice on holiday dates — 100% charge applies. No exceptions.

Rescheduling

8.1 Rescheduling Policy: All services are sold as packages only. Package purchases are non-refundable. Services may be rescheduled subject to availability and cancellation policy. No cash refunds will be issued for any reason except as required by applicable law. This no-refund policy is disclosed prior to purchase and constitutes informed consent under NY GBL §349 and NJ Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.). Service appointments may be rescheduled without penalty if requested at least 24 hours in advance. Service packages expire as follows: 7-day package expires 60 days from purchase; 14-day package expires 90 days from purchase; 30-day package expires 120 days from purchase. Package expiration is suspended for dates when Provider is unavailable due to capacity, weather, or operational reasons, provided Client is notified in writing of unavailability. Rescheduling within the required notice period incurs no penalty. Up to 3 reschedules per month for recurring packages at no charge. More than 3 reschedules per month may require review of the service plan. Medical Exception: If Pet is medically unable to receive services due to illness or injury, and Client provides written veterinary documentation within 5 business days of the scheduled service, Provider may extend the package validity period by up to 30 days at Provider's professional judgment. No cash refunds will be issued for medical exceptions.

Holiday service days require a minimum of 48 hours advance notice for rescheduling. Rescheduled holiday sessions retain the 1.5x premium rate regardless of the new service date. Less than 48 hours notice on holiday dates — 100% charge applies, no rescheduling permitted.

8.2 Product Returns: Products may be returned within 14 days of delivery in original, unused condition and original packaging. Return shipping is the responsibility of the customer. In the event a customer claims an item is defective, Provider reserves the right to inspect the item upon receipt. See Terms of Service (pawsimperial.com/terms) for full details.

• Client acknowledges that dog walking, outdoor activity, transportation, and related services involve inherent risks that cannot be fully eliminated through ordinary care, including but not limited to: uneven terrain, weather, water, wildlife, insects, ticks, snakes, off-leash dogs, traffic, debris, third-party conduct, and unpredictable animal behavior. Client knowingly and voluntarily assumes all such risks to the fullest extent permitted by applicable law. These risks are not grounds for refund, compensation, or liability except to the extent caused by Provider's gross negligence or willful misconduct.

Provider may reasonably modify routes, timing, or service format in response to weather, environmental conditions, safety concerns, access limitations, or operational needs. Such adjustments do not constitute breach, provided Provider acts in good faith and with reasonable care.

• Interactions with other dogs, wildlife, or third parties
• Behavioral reactions (pulling, fear, aggression, escape attempts, unpredictable conduct)
• Motion sickness, stress, or anxiety during transportation
• Vehicle-related risks including road conditions and third-party accidents

By using Provider's services, Client voluntarily and knowingly assumes all risks associated with Pet's participation in services. Client acknowledges that even well-behaved pets may act unpredictably.

Release & Waiver

To the fullest extent permitted by applicable law, Client releases and waives all claims against Provider and its owners, employees, contractors, and agents for injury, illness, or death of Pet; damage to Client's property; or economic losses arising from services, to the extent such claims arise from ordinary negligence.

Liability Cap

Indemnification

Client agrees to indemnify, defend, and hold harmless Provider and its employees, contractors, and agents from any third-party claims, damages, costs, or expenses (including reasonable attorney's fees) arising from: Pet's behavior or actions; injuries or property damage caused by Pet; Client's breach of this Agreement; or Client's failure to disclose accurate information about Pet.

Claim Notice

Client must notify Provider in writing within 30 days of any incident or potential claim. Claims submitted after 30 days will be deemed waived unless Client can demonstrate that the delay was caused by circumstances beyond Client's reasonable control. Any legal action must be filed within 1 year of the date on which the service during which the incident occurred was rendered, or such claim is permanently barred.

Client Acknowledgment — Assumption of Risk & Liability Waiver: (Accepted electronically via website checkbox)

Governing Law

This Agreement is governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict-of-law principles, as Provider is incorporated in New Jersey. Services performed in New York are additionally subject to applicable New York laws and regulations. Provider is authorized to conduct business in the State of New York.

Pre-Arbitration Notice Requirement

Before filing arbitration, the complaining party must provide written notice to the other party describing the dispute and allow 30 days for good-faith resolution. Written notice must be sent to info@pawsimperial.com with subject line "Dispute Notice."

Binding Arbitration

• Arbitration location: the county in which Client resides at the time of dispute, or — at Provider's election — New York County for clients receiving services in NYC
• For claims under $10,000: Provider pays all AAA filing fees and arbitrator compensation
• Each party pays their own attorney's fees unless arbitrator awards them to the prevailing party
• Arbitrator may not award class-wide relief, punitive damages, or remedies inconsistent with this Agreement

Small Claims Court Exception

Either party may bring an individual action in Small Claims Court if the claim qualifies under that court's jurisdictional limits. Either party may also seek temporary injunctive relief from a court while arbitration is pending if necessary to prevent irreparable harm. Provider reserves the right to elect arbitration over any Small Claims Court proceeding by providing written notice within 30 days of filing.

No Class Actions

Jury Trial Waiver. Both parties knowingly and voluntarily waive any right to a trial by jury for any dispute arising out of or relating to this Agreement, to the fullest extent permitted by applicable law. This waiver does not apply to gross negligence or willful misconduct claims where jury trial cannot be waived under applicable NY or NJ law.

Opt-Out Right

Client may opt out of this arbitration agreement by sending written notice to info@pawsimperial.com within 30 days of signing this Agreement. If Client opts out, all other terms remain in full effect and disputes will proceed in court.

19.4 Frivolous Claims. If Client initiates arbitration and the arbitrator determines that Client's claim was frivolous or brought in bad faith, the arbitrator may award Provider all costs of arbitration including filing fees and reasonable attorney's fees incurred by Provider.

19.5 Confidentiality. All arbitration proceedings, filings, and awards shall remain strictly confidential. Neither party shall disclose any information about the arbitration to any third party without prior written consent of the other party, except as required by law.

Client Acknowledgment — Governing Law & Dispute Resolution: (Accepted electronically via website checkbox)

Provider may take photographs or videos of the pet during the service for documentation and private walk updates. If the Client has opted-in to public use (see below), such content may be used for promotional purposes. If the Client has not opted-in, all such content will remain private and will not be shared publicly by the Provider.

All media created by Provider during services remains Provider's exclusive property (work-for-hire). Client's personal information (address, full name, contact details) will never appear in any public media. Client may withdraw public media consent at any time by written notice to Provider. Previously published content is not subject to mandatory removal. Client represents that they hold all necessary rights to any photographs or videos provided to Provider, and indemnifies Provider against any third-party claims arising from the use of such Client-provided media.

Home Security Cameras

Client acknowledges that Provider's staff may be recorded by home security cameras (including Ring, Nest, or similar devices) during pick-up and drop-off. Provider's staff are aware that such recording may occur and consent to recording for Client's personal security and insurance purposes. Client agrees not to publicly share, post, or distribute recordings of Provider's handlers or staff on social media, websites, or any public platform without prior written consent from Provider, except as required for legal proceedings or insurance claims. Unauthorized public sharing of recordings may constitute a violation of applicable privacy laws and this Agreement.

☐ I AGREE — Provider may use photos/videos of my dog for website, social media, and marketing materials.
☐ I DECLINE — Private walk updates only. No public use of my dog's image.

Client Acknowledgment — Media Release: (Accepted electronically via website checkbox)

Incident Notice & Cooperation. Provider will use reasonable efforts to notify Client promptly of any material incident involving injury, loss, escape, property access failure, or emergency veterinary care. Provider will document incidents internally and may request veterinary records, photographs, access logs, or video footage as reasonably necessary for review. Client agrees to cooperate in good faith with any reasonable incident review process.

Confidentiality & Data Protection

Provider protects all Client personal information and Pet information with reasonable administrative, technical, and physical safeguards, in accordance with applicable NY and NJ data privacy laws (NY SHIELD Act; NJ Data Privacy Act). Client information is used solely for service delivery, scheduling, billing, and safety notifications. Provider does not sell or share Client data with third parties except as required by law or necessary for service delivery.

Insurance

Provider maintains commercial general liability insurance and professional liability insurance appropriate for pet care services. Certificate of insurance available upon request.

Independent Contractor

Provider is an independent contractor and not an employee of Client. Provider controls the means and methods of providing services. Provider may use employees or subcontractors to perform services. All subcontractors are held to the same standards as Provider's direct employees. Provider remains solely responsible for their conduct.

Term & Termination

Client may terminate services at any time by providing 7 days written notice. Upon termination by Client, all unused prepaid sessions are forfeited without refund. No cash refund will be issued for any unused portion of a prepaid package.

Either party may terminate this Agreement with 7 days written notice. Provider may terminate immediately for safety risks, aggressive pet behavior, non-payment, or material breach of this Agreement. Where practicable and where safety permits, Provider will notify Client in writing prior to or immediately following termination. All unused prepaid sessions are forfeited. No refund will be issued. Upon termination by Provider for operational reasons unrelated to Client conduct, unused prepaid sessions will be refunded within 60 days. Operational reasons include but are not limited to: permanent closure of business, discontinuation of services in Client's geographic area, or cessation of specific service types offered by Provider.

Effect of Termination

Upon termination: all outstanding balances must be paid; Provider's confidentiality obligations survive termination. Where home access was granted under the Safety & Home Access Protocol, all access codes or keys must be returned or deleted within 7 days of termination.

Amendments

No modification of this Agreement is valid unless made in writing and signed by both Parties. Verbal modifications are not enforceable.

Notices

All legal notices must be in writing via email to the addresses listed in this Agreement. Service-related notifications may be sent via SMS. Verbal or informal messages do not constitute valid notices.

Miscellaneous

• Client may not assign or transfer this Agreement without Provider's written consent. Provider may assign this Agreement to successor entities. Client will be notified in writing of any such assignment within 30 days.
• If any provision is found invalid or unenforceable, all other provisions remain in full effect.
• Failure to enforce any provision does not waive Provider's right to enforce it in the future.
• Force Majeure: Neither party is liable for failure to perform due to events beyond reasonable control, including severe weather, natural disasters, government orders, public health emergencies, or vehicle breakdown not attributable to Provider's failure to maintain the vehicle in reasonable working condition.

Entire Agreement. This Agreement, together with the Client Intake Forms (Exhibits A, B, and C), constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior agreements, representations, and understandings.